TEL believes that every employee needs to have a high awareness and understanding of quality. This is why we conduct a range of education programs including the fundamental quality education that all new employees receive.
For example, to enable employees to improve their knowledge and skills in the area of quality control, and to improve the quality of their work, we encourage them to obtain external quality certification through the QM/QC Exam (Quality Management and Quality Control Examination). Administered by the Japanese Standards Association and the Union of Japanese Scientists and Engineers, the QM/QC Exam is a major quality certification with more than 440,000 certification holders in Japan as of March 2017. Since fiscal 2012, this initiative has increased the number of certified employees each year to a total of 1,579 as of March 2017.
We also educate our employees around the world about the Plan, Do, Check, Act (PDCA) cycle. Through e-learning courses, employees learn efficient process management using the iterative four steps of the PDCA cycle. As of April 2017, 89% of our employees had completed the courses.
In addition, we have an education program called TEL 6-Step, a problem-solving model for serious problems aimed at employees in production and service divisions. This is a customized version of the eight discipline (8D) problem-solving method* widely used in quality control. The TEL 6-step program enables systematic and reliable analysis of problems to determine the root cause, leading to quick implementation of countermeasures and prevention of similar problems. We currently use web-based training for delivery, and as of May 2017, 2,751 employees had completed the program.
* 8D problem solving method: A method for solving problems in quality improvement through eight disciplines or processes